I had two recent encounters with people in the retail business and both left me with the same lesson.
One is a manager of a farm store that I frequent. He has been pretty short and seemingly disinterested lately when I talk to him and ask him about various product questions. Come to find out, he recently slipped on a boat dock, hit his head on the concrete and he passed out. On top of that, he was underwater and his eleven year old daughter couldn’t move him to safety. He told me, “I don’t know why or how I woke up, but I did.” This led to a discussion about God and His relationship with Jesus, so please pray for this to lead to his coming to Jesus.
Another example was this morning as I was at the cell phone store dealing with a phone issue. We had two bad experiences at previous stores, had been on customer service for a long time last night and this morning, and I finally go to another of the store locations to get help. The young lady who helped me was very quiet as she did her job. Not very personal at all. About 10 minutes into working on a new SIM card, she said, “I’m sorry I’m quiet. My 14 year old dog is at home dying and I can’t get my mind off it.” It led to a good discussion, and I told her our family can certainly understand.
Now, the reason I bring these two examples up is because it would be easy to make a snap judgment about these two people and say they were rude, or didn’t care. We could walk away telling everyone how we received poor customer service. But what is the backstory? What’s going on in their lives? Did we take any time to think or consider what else is going on in their lives that may lead them to behave this way?
It is just another reminder for me, and I hope it helps you. Don’t be so hasty to make a judgment about someone. We certainly don’t like it when others do it about us.